Adani Digital Labs (ADL), the technology arm of Adani Airport Holdings, on Wednesday unveiled a suite of digital services aimed at streamlining the travel experience across the group’s airports in India, including a first-of-its-kind loyalty programme for domestic airport passengers.
The new features—integrated into an updated version of the Adani OneApp—include Adani Rewards, a loyalty scheme spanning food and beverage outlets, retail, duty-free, parking, and meet-and-greet services.
Unlike points-based airline frequent-flyer programmes, the initiative is aimed at travellers regardless of airline or ticket class, and applies to purchases and services within Adani-managed airports.
The app also adds a lounge booking platform allowing passengers to pre-reserve access, check credit card eligibility, and avoid on-site queues. Other updates include online browsing and ordering from airport F&B and retail outlets, “delivery at gate” for purchases, a multi-cart and group ordering system for duty-free goods, and a “park and fly” parking reservation tool. Live flight tracking, push notifications, and one-tap access to airport Wi-Fi are also part of the upgrade.
“The new ADL aims to infuse energy, diverse ideas, and unparalleled expertise into its operations. This marks the first phase of a broader strategy to deliver an exclusive digital-first experience to passengers. In every project we undertake, our objective is to diminish and alleviate travel-related anxiety for passengers,” said Srushti Adani, Director, Adani Digital Labs.
The launch comes alongside the opening of a 150-seat ADL office in Ahmedabad, which will serve as the base for further development of customer-facing airport technology.
The company said the aim is to reduce common friction points for travellers—such as navigating unfamiliar terminals, finding services, and waiting in queues—by consolidating them into one platform.
The new features—integrated into an updated version of the Adani OneApp—include Adani Rewards, a loyalty scheme spanning food and beverage outlets, retail, duty-free, parking, and meet-and-greet services.
Unlike points-based airline frequent-flyer programmes, the initiative is aimed at travellers regardless of airline or ticket class, and applies to purchases and services within Adani-managed airports.
The app also adds a lounge booking platform allowing passengers to pre-reserve access, check credit card eligibility, and avoid on-site queues. Other updates include online browsing and ordering from airport F&B and retail outlets, “delivery at gate” for purchases, a multi-cart and group ordering system for duty-free goods, and a “park and fly” parking reservation tool. Live flight tracking, push notifications, and one-tap access to airport Wi-Fi are also part of the upgrade.
“The new ADL aims to infuse energy, diverse ideas, and unparalleled expertise into its operations. This marks the first phase of a broader strategy to deliver an exclusive digital-first experience to passengers. In every project we undertake, our objective is to diminish and alleviate travel-related anxiety for passengers,” said Srushti Adani, Director, Adani Digital Labs.
The launch comes alongside the opening of a 150-seat ADL office in Ahmedabad, which will serve as the base for further development of customer-facing airport technology.
The company said the aim is to reduce common friction points for travellers—such as navigating unfamiliar terminals, finding services, and waiting in queues—by consolidating them into one platform.
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