A woman in Mysuru, Nidhi Tara, has accused an Uber driver of harassing her grandparents after she refused to pay an extra Rs 2,500 on top of her fare. The incident, which she detailed in a LinkedIn post, has prompted a response from Uber. The woman, a communication strategist, alleged that the driver demanded the additional payment during her ride. When she refused, he reportedly went to her grandparents' house the next day, which was the original pickup location, and harassed them. The cab-hailing service has stated that they are investigating the matter and will take appropriate action.
Take a look at the post here
What the user said
In the LinkedIn post, Tara wrote: “I never imagined I’d have to share this, but safety concerns are paramount, and this situation demands urgent attention. On a recent Uber ride from Mysuru to Kempegowda International Airport, my family and I experienced unacceptable behaviour from a driver (picture attached), leading to what can only be described as a threat to our safety and security.
Despite the driver confirming an additional toll payment of INR 450/- (over and above the total ride cost of INR 2407.96/-) at the time of leaving from the pickup location, once we reached the destination (Kempegowda International Airport), he became aggressive, demanding an additional INR 2500/- . When we stood our ground, the driver started threatening us. It was only when he was told that he would be reported and when people around us at the airport took notice that he left.
This should have ended there—but last night, things escalated. This same driver showed up at my pickup location in Mysuru at 10:30 PM and harassed my elderly grandparents, demanding money and claiming he was cheated. His behavior not only left us deeply shaken but posed a serious threat to our safety.
Despite reaching out to Uber through the app and their customer service, there’s been no adequate response. An issue of this nature—post-trip harassment—is as critical as in-trip incidents. For any service provider, but especially in the ride-sharing industry, passenger safety cannot be compromised.
I am calling for urgent action. This is not just about one incident but about ensuring no other family has to experience something like this again.
If anyone has recommendations or direct connections with Uber India’s leadership or safety team, I would greatly appreciate your help. Let's make sure these platforms prioritise customer safety over anything else. This is an emergency that requires immediate resolution.”
What Uber said about the incident
The post which has received over 4,000 reactions was discovered by Uber and the company responded to the Tara’s complaint with an apology.
“Hi Nidhi, we apologise for this situation and understand how upsetting it must have been for you and your family. We can confirm a specialised team is currently investigating this incident and will be in touch in-app as soon as they have any updates,” the company wrote.
Take a look at the post here
What the user said
In the LinkedIn post, Tara wrote: “I never imagined I’d have to share this, but safety concerns are paramount, and this situation demands urgent attention. On a recent Uber ride from Mysuru to Kempegowda International Airport, my family and I experienced unacceptable behaviour from a driver (picture attached), leading to what can only be described as a threat to our safety and security.
Despite the driver confirming an additional toll payment of INR 450/- (over and above the total ride cost of INR 2407.96/-) at the time of leaving from the pickup location, once we reached the destination (Kempegowda International Airport), he became aggressive, demanding an additional INR 2500/- . When we stood our ground, the driver started threatening us. It was only when he was told that he would be reported and when people around us at the airport took notice that he left.
This should have ended there—but last night, things escalated. This same driver showed up at my pickup location in Mysuru at 10:30 PM and harassed my elderly grandparents, demanding money and claiming he was cheated. His behavior not only left us deeply shaken but posed a serious threat to our safety.
Despite reaching out to Uber through the app and their customer service, there’s been no adequate response. An issue of this nature—post-trip harassment—is as critical as in-trip incidents. For any service provider, but especially in the ride-sharing industry, passenger safety cannot be compromised.
I am calling for urgent action. This is not just about one incident but about ensuring no other family has to experience something like this again.
If anyone has recommendations or direct connections with Uber India’s leadership or safety team, I would greatly appreciate your help. Let's make sure these platforms prioritise customer safety over anything else. This is an emergency that requires immediate resolution.”
What Uber said about the incident
The post which has received over 4,000 reactions was discovered by Uber and the company responded to the Tara’s complaint with an apology.
“Hi Nidhi, we apologise for this situation and understand how upsetting it must have been for you and your family. We can confirm a specialised team is currently investigating this incident and will be in touch in-app as soon as they have any updates,” the company wrote.
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